AlamartBD.com – Support Policy

1. Our Commitment

At AlamartBD.com, customer satisfaction is our top priority.
We are dedicated to providing you with timely, respectful, and reliable support for all your orders, products, and inquiries. Our support team works hard to ensure every issue is resolved quickly and fairly.

2. Support Channels

You can reach our Customer Support Team through the following methods:

• Email: info@alamartbd.com

• Phone Support: Available during business hours (10:00 AM – 8:00 PM, Saturday–Thursday)

• Live Chat: Available on our website for quick help

• Social Media: You can message us via our verified Facebook or Instagram pages

We aim to respond to all inquiries within 24 hours (except on government holidays).

3. Support Hours

• Saturday – Thursday: 10:00 AM – 8:00 PM

• Friday: Closed (except emergency service cases)

Any requests received outside these hours will be handled the next working day.

4. Types of Support We Provide

Our support team assists with:

• Order tracking and delivery updates

• Product information and availability

• Return and refund requests

• Technical issues with the website or payment

• Product warranty or after-sales service

• Account-related queries and password recovery

For warranty claims, refund requests, or defective products, customers may be asked to provide an order ID, invoice copy, and a short unboxing video for verification.

5. Response & Resolution Time

We value your time and strive to respond as quickly as possible.

6. Customer Responsibility

To help us serve you faster, please ensure:

• You provide accurate and complete information in your inquiry.

• You keep your order number or invoice handy when contacting support.

• You maintain polite communication with our representatives.

• You avoid multiple duplicate messages for the same issue.

7. Complaint Escalation

If you are not satisfied with the initial response, you can escalate your complaint to our senior support team by replying to your previous email thread with “Escalation Request” in the subject line.
Your case will be reviewed by our Customer Experience Manager within 48 hours.

8. Service Limitations

While we aim to assist all customers, the following cases may take longer or may not qualify for full support:

• Incomplete or inaccurate order information

• Third-party damage or unauthorized repairs

• Product misuse or alteration

• Expired warranty or non-returnable products

9. Data Privacy & Security

All customer data shared during support interactions is handled securely under our Privacy Policy.
We never share your personal details with any third party except as required for resolving your issue (e.g., courier partner or payment gateway).

10. Continuous Improvement

Your feedback helps us improve. We regularly review customer interactions to enhance the quality of our support and train our staff to maintain a professional and friendly experience.

11. Contact Us

If you need help or have questions about this Support Policy, please reach out to:

Email: info@alamartbd.com
Website: www.alamartbd.com
Working Hours: Saturday–Thursday, 10:00 AM – 8:00 PM

Final Note

We at AlamartBD.com are here to support you every step of the way — from browsing to delivery and beyond.
Your trust inspires us to do better every day.