AlamartBD.com – Terms & Conditions / Agreement

1. Agreement & Definitions

This is a binding contract between AlamartBD.com (“we,” “our,” “us”) and the user (“you,” “your”).
By accessing or using our platform, you agree to comply with these terms, our privacy policy, and all applicable laws and regulations of Bangladesh.

2. Eligibility & Legal Compliance

By using AlamartBD.com, you confirm that:

• You are at least 18 years old and legally capable of entering into binding agreements.

• AlamartBD.com is a registered entity in Bangladesh, holding valid Trade License, TIN, VAT, and BIN.

• All registered merchants or sellers must comply with:

  • Government e-commerce policies and DNCRP (Directorate of National Consumer Rights Protection) guidelines.

  • Product display and description standards.

  • Applicable safety and quality regulations.

3. Product Listing & Accuracy

Sellers must provide truthful, accurate, and clear descriptions of their products in either Bangla or English, with real product images.

• Listing or selling expired, perishable, counterfeit, or adulterated products is strictly prohibited.

• If any such products are listed or delivered, the seller must immediately arrange a return or refund, and their account may be suspended or terminated.

4. Order Processing & Payment

Placing an order through AlamartBD.com establishes a digital contract among the Buyer, Seller, and AlamartBD.com.

Advance Payment Rules

• Sellers must have ordered products ready for handover within 72 hours.

• Advance payment cannot exceed 10% unless processed via an official Bangladesh Bank escrow service.

• All transactions must comply with Bangladesh Bank regulations, including mobile wallets, card payments, and cashback policies.

5. Delivery Policy

• Sellers must hand over goods to the delivery service within 48 hours after receiving an order.

• Delivery to buyers should be completed within 72 hours thereafter, with a maximum total delivery time of 10 days.

• Buyers will receive delivery updates via SMS, email, or phone call.

• In the event of unavoidable delays, sellers must inform buyers promptly.

6. Limitation of Liability & Indemnification

AlamartBD.com acts solely as a facilitator platform and is not responsible for:

• Seller misconduct, misrepresentation, or defective products.

• Delays, damage, or issues caused by third-party delivery services.

Users agree to indemnify AlamartBD.com against any claims resulting from misuse, fraud, or false complaints.
However, where required by Bangladeshi law, AlamartBD.com will cooperate with legal authorities to protect consumer rights.

7. Dispute Resolution

• This Agreement is governed by the laws of Bangladesh.

• Complaints can be filed with the Directorate of National Consumer Rights Protection (DNCRP).

• Users may pursue litigation with DNCRP’s approval if arbitration or mediation fails.

• AlamartBD.com will first attempt to provide mediation support between buyers and sellers before escalating to formal proceedings.

8. Intellectual Property

• All content, logos, graphics, and materials on AlamartBD.com are the property of AlamartBD.com or used under authorized license.

• Unauthorized copying, reproduction, or distribution of any content is strictly prohibited.

• Sellers must ensure that all product content they upload does not infringe any copyrights or trademarks.

9. Amendments

• AlamartBD.com reserves the right to update or modify these terms at any time without prior notice.

• Users will be notified of major changes via email or official website notice.

• Continued use of the platform after changes constitutes acceptance of the updated terms.

10. Contact Information

For any queries or legal concerns regarding this Agreement, please contact:
info@alamartbd.com
www.alamartbd.com